Return Policy

This 90 Day Return Policy does incorporate our websites Terms & Conditions.

Whether you’ve overestimated the amount of flooring needed, or If you are not completely satisfied with your purchase, return the uninstalled merchandise to any Buy Floors Direct Warehouse within 90 days of purchase with a valid sales receipt, and we will refund your purchase.

  • All returned merchandise must be undamaged and in resalable condition.
  • Returns within 90 days of purchase will be processed by the same method of payment from your original purchase.
  • Returns over $100.00 where the original payment was cash or check will be processed as a mail refund check.

Return Items must be unopened and in its original purchased packaging and quantity.

Items not accepted for return

Opened cartons, partial cartons, damaged cartons, wet cartons, damaged material, clearance and closeouts, special orders, cut roll goods (carpet & vinyl), used or installed product. Used or open tools are not returnable, but may be exchanged, if defective.


It is the Purchaser's / Installer's responsibility to inspect all products prior to installation. Once a product has been installed, it CANNOT be returned. Buy Floors Direct is not responsible for any product defect or damage, property damage or lost labor costs due to faulty installation. After you’ve made your purchase, inspect all product pieces before installation, as use and installation will constitute your acceptance of the product. Installed flooring is considered the property of the owner/installer and cannot be exchanged or returned for any reason.

For more information, please call (615)-301-0500.